Everything that needs your attention, in one place. Orders, requests, payments and support — scoped to your own clinic only.
1.1 — Top summary: all orders & requests
↗
Total Orders
187
since you joined
↗
Active Orders
31
in the workflow now
↗
Yet to Receive Today
3
dispatched, awaiting you
↗
Delivered (MTD)
23
▲ 4 vs last month
↗
Wallet Balance
₹8,400
healthy
↗
Open Tickets
2
1 in progress
1.2 — Work request summary
Request Scan
18
Total
3
Pending
2
In Progress
13
Completed
Request Impression Pickup
22
Total
4
Pending
3
In Progress
15
Completed
Request Repair
9
Total
1
Pending
1
In Progress
7
Completed
1.3 — Order status overview
8
Submitted
12
Verified
10
In Progress
4
Dispatched
156
Delivered
Click any stage count to open that order list — wired to Case Tracking → All Cases.
1.4 — Yet to be received
Orders dispatched to you but not yet marked received. Once you receive it, click Mark Received and its status changes to Delivered.
1.5 — Received orders
↗
Received Today
4
↗
Received This Week
11
↗
Received This Month
23
Received→Verified→In Progress
1.6 — Ticket summary
↗
Active Tickets
2
↗
Resolved Tickets
8
Need to raise a new scan, pickup, repair or other request? Go directly to Service Request in the sidebar.
1.7 — Request status
1.8 — Action required
Upload scan for Order NG001
Blocking verification until received
Approve digital design for Order NG002
Technician is waiting on your sign-off
Payment required for Order NG003
Wallet balance insufficient for this order
Confirm delivery for Order NG004
Marked dispatched 2 days ago
Impression pickup required
Order NG005 — schedule a pickup slot
1.9 — Payment summary
↗
Wallet Balance
₹8,400
↗
Amount Used (MTD)
₹22,100
↗
Amount Added (MTD)
₹25,000
↗
Pending Payment
₹1,200
↗
This Month's Spend
₹22,100
↗
Transaction History
→
view all
1.10 — Support summary
Service Request. For scan, impression pickup, or repair requests — not a full manufacturing order. Use Upload Case for a new manufacturing order.
New Request
My Service Requests
2.1 — Patient details
Male
Female
Other
2.2 — Select service
Scan
Impression Pick-up
Repair
2.3 — Select date & time
2.4 — Select product / restoration
Crown
Bridge
Implant Crown
Dentures
2.5 — Add notes
2.6 — Submit request
2.7 — Request status
Request IDREQ004
StatusSubmitted
2.8 — Acknowledge. A Pune West franchise operator will arrive for pickup within the confirmed time window. You'll get a notification once it's assigned.
Upload Case — new manufacturing order. Four steps, then a file upload and final review before submission.
Patient Info
Prescription
Material
Shade
Files & Submit
Step 1 · Patient Info
Step 2 · Prescription
Step 3 · Material
Step 4 · Shade
Files
Review & Submit
Patient information
Case IDNG-2026-00187 (auto-generated)
Patient data follows restricted access based on role — only you and the assigned technician can view identifying details.
Case Status Tracking. Every case you've submitted and where it stands — Submitted, Verified, In Progress, Dispatched, or Delivered.
All Cases
Case Detail
Payments. Your wallet balance, spend, and transaction history — since NEUGEN runs on a prepaid wallet system.
Overview
Transaction History
↗
Wallet Balance
₹8,400
↗
Amount Added (MTD)
₹25,000
↗
Amount Deducted (MTD)
₹22,100
↗
Case-wise Charges
→
see history
↗
Pending Payment
₹1,200
↗
Discounts Applied (MTD)
₹850
Recharge wallet
Support. Case issues, technical problems, payment or delivery questions, remakes and complaints — all tracked as tickets.
My Tickets
Raise Ticket
Settings. Your profile, clinic, notifications, payments, security and account preferences — all in one place.
Profile
Clinic Details
Notifications
Case & Order Prefs
Payment & Wallet
Security
Privacy & Consent
Help & Support
App Preferences
Documents & Agreements
Account Management
Editable
Restricted (requires admin approval)
Registration NumberWB/DEN/22841
GST Details27AACFP1234E1ZV
Changes to these fields are submitted to Super Admin for verification and won't take effect until approved.